The agreement between you and Send2Bank. Please read carefully before using our platform.
By creating a Send2Bank account or using any Send2Bank service, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the platform.
These Terms of Service constitute a legally binding agreement between you and Send2Bank governing your use of our multi-currency wallet, payment processing, invoicing, and billing platform. Send2Bank provides financial technology services to individuals and businesses across East Africa, enabling payments via mobile money networks including MTN Mobile Money and Airtel Money, Bitcoin and cryptocurrency transactions, bank transfers, card payments, and QR-based payments.
By registering for an account, accessing our website, using our APIs, or otherwise interacting with any Send2Bank service, you acknowledge that you have read, understood, and agree to be bound by these Terms together with our Privacy Policy, AML Policy, and any other policies referenced herein. These documents collectively form the entire agreement between you and Send2Bank.
If you are using Send2Bank on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to both you as an individual and the entity you represent.
To create a Send2Bank account, you must meet the following eligibility requirements. You must be at least 18 years of age and have the legal capacity to enter into binding contracts in your jurisdiction. You must provide accurate, current, and complete information during the registration process and keep this information updated throughout the life of your account. All users must complete identity verification — known as Know Your Customer or KYC — to access full platform features including higher transaction limits, multi-currency wallets, and business services.
You may not use Send2Bank if you appear on any sanctions list maintained by the United Nations, the United States Office of Foreign Assets Control, the European Union, the United Kingdom Treasury, or any other applicable sanctions authority. You may not use the platform from a jurisdiction where our services are prohibited by law. Each individual may hold only one personal Send2Bank account. Businesses may open separate business accounts linked to their verified personal account through our business onboarding process.
Send2Bank reserves the right to refuse service, terminate accounts, or reject registration at our sole discretion, particularly where we suspect fraudulent, abusive, or illegal activity.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your registered phone number and 4-digit PIN. You must not share your PIN with anyone — Send2Bank staff will never ask for your PIN under any circumstances. Any activity that occurs under your account is your responsibility. You must notify us immediately at [email protected] if you suspect or become aware of any unauthorized access to or use of your account.
You agree to log out of your account at the end of each session when using shared or public devices. You are responsible for ensuring that the device you use to access Send2Bank is free from malware, keyloggers, or other software that could compromise your security. Send2Bank employs session timeouts and device fingerprinting to help protect your account, but these measures cannot substitute for your own vigilance.
If you lose access to your registered phone number, you must contact support immediately to initiate our account recovery process. Recovery requires identity re-verification and may take up to 48 hours to complete for security purposes.
Send2Bank is built to facilitate legitimate commerce and financial transactions. You agree that you will not use the platform for any unlawful or prohibited purpose. Specifically prohibited activities include money laundering, terrorism financing, or any other financial crime; purchasing or selling illegal goods, controlled substances, weapons, or stolen property; fraud, identity theft, impersonation, or any form of deceptive practice; deliberately circumventing transaction limits, KYC requirements, or sanctions controls; sending unsolicited payment requests, spam, or harassing communications through our platform; and attempting to reverse-engineer, decompile, or extract the source code of any Send2Bank software.
Violation of this Acceptable Use Policy will result in immediate account suspension or termination. We may freeze funds pending investigation and report the activity to relevant financial intelligence authorities, law enforcement agencies, or regulatory bodies as required by law. Send2Bank cooperates fully with lawful investigations and will provide transaction records and account information upon receipt of valid legal process.
All fees applicable to your use of Send2Bank are displayed transparently before you confirm any transaction. By confirming a transaction, you authorize Send2Bank to deduct the stated amount plus any applicable fees from your wallet balance. Fee schedules may vary by transaction type, payment method, currency, and your account verification level. Current fee information is available within the platform and may be updated from time to time with reasonable notice.
All transactions are final once processed and confirmed on the relevant payment network. Send2Bank cannot reverse a completed mobile money transfer, Bitcoin transaction, or bank transfer. Refunds for goods or services purchased through Send2Bank are subject to the refund policies of the receiving merchant or individual. Send2Bank is not a party to transactions between buyers and sellers and does not guarantee the quality, safety, or legality of goods or services purchased using our platform.
You are responsible for ensuring the accuracy of recipient details before confirming any payment. Send2Bank is not liable for funds sent to an incorrect phone number, wallet address, or bank account due to user error. In cases of clearly erroneous transfers where funds remain recoverable, we will make reasonable commercial efforts to assist in recovery.
Send2Bank provides multi-currency wallet functionality allowing you to hold, send, and receive funds in multiple currencies including UGX, KES, USD, EUR, GBP, CNY, TZS, NGN, and ZAR. Exchange rates for currency conversions are sourced from live market data providers and are displayed at the time you initiate a conversion. The rate displayed when you confirm is the rate applied — we do not apply hidden spreads or retroactive rate adjustments.
Exchange rates may fluctuate between the time you view a rate and the time you confirm a transaction. You are advised to confirm promptly once you are satisfied with the displayed rate. Send2Bank is not responsible for losses arising from exchange rate movements between the initiation and completion of a conversion, provided the transaction was executed at the confirmed rate.
Certain currency pairs may have minimum or maximum conversion amounts. These limits are displayed within the conversion interface and are subject to change based on market liquidity and operational considerations.
Send2Bank reserves the right to suspend or terminate your account under the following circumstances: if we reasonably suspect fraudulent, illegal, or unauthorized activity; if you violate these Terms of Service or any applicable policy; if we are required to do so by law, regulation, or order from a competent authority; or if your account has been inactive for a continuous period exceeding 24 months.
In the event of suspension, we will notify you via SMS or email where legally permitted. You may not be notified in advance if notification would compromise an ongoing investigation or is prohibited by law. During suspension, you may be unable to access your account, initiate transactions, or withdraw funds pending the outcome of our review.
You may close your account at any time by contacting customer support. Upon account closure, any remaining balance in your wallet will be returned to you after completing identity verification and deducting any outstanding fees or chargebacks. Account closure does not relieve you of any obligations incurred prior to closure, nor does it affect our obligation to retain records as required by applicable financial regulations.
All content, software, branding, trademarks, logos, designs, and documentation comprising the Send2Bank platform are the exclusive intellectual property of Send2Bank or its licensors. This includes but is not limited to our source code, user interfaces, API designs, database schemas, payment processing logic, and the "Send2Bank" name and logo.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Send2Bank platform for its intended purpose. You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, or create derivative works based on any portion of the platform without our express written permission. You may not use Send2Bank's trademarks or branding in any way that suggests endorsement, affiliation, or sponsorship without authorization.
To the fullest extent permitted by applicable law, Send2Bank's total liability for any claim arising from or relating to your use of the platform is limited to the total amount of fees paid by you to Send2Bank in the three calendar months immediately preceding the event giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, goodwill, or data.
Send2Bank is not responsible for delays, failures, or errors caused by third-party services beyond our reasonable control, including mobile network operators, banking systems, blockchain networks, internet service providers, or power utilities. We do not guarantee uninterrupted or error-free operation of the platform, though we strive to maintain high availability and respond promptly to incidents.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless Send2Bank, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses — including reasonable legal fees — arising out of or related to your violation of these Terms, your misuse of the platform, your violation of any law or the rights of a third party, or any dispute you have with another user of the platform.
Send2Bank reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim.
We value our relationship with you and are committed to resolving disputes informally and efficiently. Before initiating any formal legal proceedings, you agree to first contact us at [email protected] and attempt to resolve the dispute through good-faith negotiation for a period of at least 30 days.
If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms or your use of the platform shall be resolved through binding arbitration administered in accordance with the laws of Uganda. The arbitration shall be conducted in English by a single arbitrator mutually agreed upon by both parties. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm, without first engaging in the informal dispute resolution process described above.
These Terms of Service and any dispute arising from them shall be governed by and construed in accordance with the laws of the Republic of Uganda, without regard to conflict of law principles. Subject to the dispute resolution provisions above, any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Uganda, and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Send2Bank may modify these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by SMS, email, or in-app notification at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of Send2Bank after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the platform and close your account before the changes take effect. We encourage you to review these Terms periodically to stay informed about your rights and obligations.